Online Training

This course is aimed at anyone who uses abrasive wheels, or employs people who use abrasive wheels as part of their work. This course covers the anatomy of an abrasive wheel, the dangers associated with their use, Storage and handling and much more. Modules include:

- The Anatomy of an Abrasive Wheel - The Dangers of Abrasive Wheels
- Abrasive Wheel Safety - Safe Speeds
- Other Wheel Markings - Storage and Handling
- Checking and Testing - Training and Certification
- Inspections

This course covers the commitments that will be laid out in your company's anti-harassment and bullying policy. It then explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course. Modules include:

- Policy Commitments, Harassment And Bullying
- Informal Steps, Raising A Formal Complaint and Investigations
- Action Following Investigations - Case Studies

The course content is aimed at employees at all levels of an organisation that may encounter bribery or corrupt working practices. Modules include:

- Introduction - Why Corruption and Bribery Occur
- The UK Bribery Act 2010 - Reducing the Risk: Management
- ISO 37001 and Employee Responsibilities

The online Anti-Money Laundering E-Learning course discusses a number of money-laundering offences, including tax evasion, theft, fraud, bribery and the financing of terrorism highlighting red flags and methods of combating money-laundering. Modules include:

- Introduction - The Law
- Money-Laundering - Due Diligence
- Internal Controls and Monitoring

The course will deliver content to help individuals recognise asbestos containing materials, make them aware of where it was used, include steps they can take to minimise the risks and discuss the legislation that applies to working with asbestos. Modules include:

- Properties and Risks of Asbestos Exposure - Different Types of Asbestos
- Avoiding the Risks from Asbestos - An Outline of Asbestos Legislation

The Health and Safety (Display Screen Equipment) Regulations contain special directives covering DSE safety. Both employers and employee‐users have responsibilities under the legislation. This course fulfils your statutory training obligations and covers among other things, the correct way to set up and use your display screen equipment safely. Reducing the risk of work related conditions. Modules include:

- Introduction - Legislation
- Protecting Your Body - Adjusting Your Chair & Screen
- Work Arrangements - Risk Assessment Overview
- Adjusting the Layout of Your Workstation & Work Environment
- Principles of Sensible Risk Management - Key Health and Safety Legislation
- Hazards and Risks - DSE Assessments
- Control and Prevention Strategies - Practical Element

This course defines behavioural safety and explains the origins of the concept. It covers how it can be implemented in the workplace and some of the potential benefits. It includes analysis of some examples of 'at risk behaviours' and some examples of ways you can measure how well your organisation is doing when it comes to safety. Finally it touches on some of the key laws regarding health and safety in the workplace and how to ensure positive workforce attitudes.

This course explains what constitutes conflict in the workplace and moves on to look at some of the most common causes and the effects this can have on the workforce. It covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build up.

This awareness course covers the core concepts of the regulations and details the various roles that are required for a construction project along with the key documents that need to be produced. It starts with an introduction to CDM, then covers some of the parameters that need to be checked when a project is being planned. It finishes by detailing a number of example projects that illustrate how the regulations can be applied.

This course covers what you need to know about the Control of Substances Hazardous to Health (COSHH). It's aimed at anyone who is exposed to Substances Hazardous to Health at work, as well as line managers with responsibility for such people. The course will provide candidates with an understanding of substances that cause hazards to health in their work life and guidance on exposure, legislation and risk assessment.

The online Cyber Security E-Learning course is aimed at employees at all levels of an organisation as it provides an overview of some of the most common cyber security threats encountered in business. The course explains why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences; identifies potential ‘cyber threat actors’ who initiate cybercrime and looks at the main motivations behind cyber-attacks on individuals and organisations. Individuals will also learn how to recognise and deal effectively with 'phishing' attempts, the importance of security and how to report a suspected cyber attack.

This Online Customer Service E-Learning course is aimed at employees in customer-facing roles or customer account holders, helping to improve their existing and providing new skills. Modules include:

- What is Customer Service - The Goals of Great Customer Service
- Discovering and Understanding Customer Needs - Making Customers Feel Great From the Start
- Delivering Maximum Levels of Customer Service - Communication Skills
- Non-verbal Communication and Body Language - Dealing with Customer Complaints

This Developing Good Employee Relations E-Learning course is aimed at employees in management or leadership positions helping to integrate new and old employees and ensuring team harmony. Modules include:

- Good Employee Relations - Implementation and HR
- Contracts - Employee Handbook
- Managing Performance - Recruitment, Retention and Training
- Complaints, Discipline and Negativity

This course explains in detail what team working is and covers some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing it. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.

This course is aimed at employees in management or leadership positions that need to be confident in their knowledge should they need to enact disciplinary procedures against a fellow employee. It covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.

This Online Display Screen Equipment Awareness E-Learning course fulfils your statutory training obligations and covers, among other things; the correct way to set up and use your display screen equipment safely. Reducing the risk of work related conditions. Modules include:

- Introduction - Legislation
- Protecting Your Body - Adjusting Your Chair
- Adjusting Your Screen - Work Arrangements
- Adjusting the Layout of Your Workstation - Adjusting Your Work Environment

This Drug & Alcohol Awareness E-Learning course is aimed at managers and staff in all industries who have a critical role to play in reducing drug, alcohol and substance misuse in the UK. Modules include:

- Statistics and Signs of Misuse - Illegal Drugs Part 1
- Illegal Drugs Part 2 - Alcohol Misuse
- Company Best Practice Parts 1-3 - Drug Treatment Services and Further Support

This Online Effective Delegation E-Learning course is aimed at those in management or leadership positions that need to be confident delegation skills and know when and why tasks should be delegated. Modules include:

- What is delegation, and why is it so important? - Elements of delegation
- The benefits of delegation - Overcoming the barriers to delegation
- Choosing what to delegate - Who you should delegate to
- The process of delegation - Completion, follow-up and evaluation

This course will start by covering the many benefits electricity brings to society, as well as its key components voltage, current and resistance. It will explain the two main types of electricity, cover UK accident and death statistics, and describe a simple way of remembering the electrical hazards. It then goes on to provide basic instructions about how you could safely help someone you suspect has received an electric shock.

This Emergency First Aid at Work – Online Annual Refresher E-learning course is aimed at all employees that have attended one-day Emergency First Aid at Work practical courses. This Emergency First Aid at Work – Online Annual Refresher Course ensures that their first aid skills and knowledge are refreshed and up to date before re-certification every three years.

This Equality, Diversity and Discrimination E-Learning course is aimed at all employees giving them an understanding around the issues of Equality, Diversity and Discrimination in the Workplace. The course discusses two topics, ‘equality’ and diversity’ and how they relate to one another. Understanding this will help you to identify and address issues of unfairness and discrimination in the workplace.

This Facebook for Business E-Learning course is a great induction course in relation to using Facebook for your Business needs as it covers a wide range of topics in some detail. Modules include:

- An Introduction to Facebook - Setting up a Facebook Brand Page
- Administrating your Facebook Brand Page - Adding Content to your Brand Page
- Custom Applications - Getting People to your Brand Page
- Facebook Advertising - Getting Website Traffic from Facebook

Fire Safety Legislation requires employers to provide adequate training in fire awareness for all members of their staff. These online fire safety training courses are aimed at all employees to assist them in identifying and reducing the risk that fire presents in the workplace and it is a cost effective way for employers to fulfil their legal obligation to provide their employees with the necessary understanding of fire awareness.
Note: All courses require Adobe Flash Player.

This online Introducing GDPR E-Learning course is aimed at anyone who has access to personal data. This mainly applies to front line data processors but will also include HR personnel, supervisors and managers. Modules include:

- Introduction - Data Processing
- Types of Data - Data Subjects’ Rights
- Data Breaches

This course acts as an introduction to personal safety for lone workers and applies to those that work alone within business premises, mobile workers and homeworkers. It covers the legal responsibilities of both employers and employees, some of the common security precautions that can be implemented, practical steps you can take to avoid conflict in lone worker situations and other elements that can contribute to lone worker safety.

Current legislation set out by the Health and Safety at Work Act 1974 along with the HSE's updated code of practice known as L8 which was published in 2001, states that Companies and building owners have a legal duty to manage Legionella. This interactive video based training course is aimed at all employers and staff to assist them in identifying the danger that Legionella poses, as well as covering ways to identify & assess sources of risk from Legionella in the premises and implement and manage a control programme.

This online Introduction to Emotional Intelligence E-Learning course is aimed at supervisors and managers that want to develop more effective relationships with members of their teams. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to emotional intelligence.

This Leadership Skills E-Learning course is aimed at supervisors and managers that want to develop more effective relationships with members of their teams. The introduction course can be a great starting point for people new to their leadership role and more established managers who want to enhance their skills. Modules include:

- Leadership and Management - Leadership Theories
- Team Development and Leadership - Individuals Within Teams
- Communicating One-to-One with Individuals - Moving Forward Together

LinkedIn is a very valuable tool to find the key decision-makers within certain companies. It’s used to find the best point of contact, gain familiarity with their background before a call or sales pitch, and make such contact much more effective. It’s a social network for professional people and this Online LinkedIn for Business E-Learning course will help you to utilise this platform.

This Managing Meetings E-Learning course is aimed at employees in management or leadership positions that need to be confident in their management of meetings skills. The course includes basic definitions and statistics that outline how important running meetings effectively can be, examines factors that make meetings great, practical steps you can take to ensure everything runs smoothly and successful outcomes are achieved and conflict resolution. Modules include:

- The Basics - Planning
- Preparing an Agenda - Problems and How to Deal With Them
- Techniques for Resolving Conflict - Making Decisions

This Managing Sickness and Absence course allows leaders and managers to feel confident that they are managing work absence and employee sickness correctly and within the context of employment law. Modules include:

- The Costs and Impact of Employee Absence
- Measuring and Managing Employee Absence
- Legislation, Processes, and Pay

This Manual Handling Online course outlines what constitutes manual handling and covers the regulations and legislation that apply to manual handling tasks. It then covers safe handling techniques and how to develop good habits in relation to manual handling. It finishes off by introducing some practical solutions and the use of mechanical aids. Modules Include:

- What is Manual Handling? - Manual Handling Regulations
- Safe Handling - Learning Safe Handling Habits
- Practical Manual Handling Solutions - Use of Mechanical Aids

This Online Negotiation E-Learning course is aimed at supervisors and managers that want to develop more effective negotiation skills. The course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator. Modules include:

- What is Negotiation? - The Key Negotiation Stages and skills
- Negotiating Positions - The Negotiation

This course will show you how dangerous noise can be in the workplace, and the main safety issues you should be aware of. It will take you through some of the simple science, the main laws that apply and introduce you to noise level limits. It also covers some of the specific health risks and how to avoid them by producing risk assessments, action plans and through the provision of appropriate Personal Protective Equipment.

This online Objective Setting E-Learning course is aimed at employees, particularly those in management and leadership positions. The course aims to help you write effective objectives that deliver results, it also covers the importance of goals and objectives and why we need them, the barriers to achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.

This online Personal Protective Equipment E-Learning course will show how wearing PPE plays a crucial role in preventing and reducing fatalities, injuries and diseases that would otherwise occur in the workplace. The course includes details of a wide range of PPE options, examines the legislation and regulations that govern the responsibilities of employers, employees and suppliers, reviews risk assessment and its role in the selection and use of PPE, discusses other hazard control measures that can be implemented and provides a real-life case study showing the law in action.

This Online Presentation Skills E-Learning course is aimed at all employees in leadership or management roles that require them to make presentations to fellow employees, leadership or third parties. The course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these and go over good practice and provide some practical advice that you can put to good use the next time you have a big presentation to make. Modules include:

- Presentation and its Structure - Content
- Visual Aids - The Presentation
- Listening - Learning Names

Our online Principles of Performance Management E-Learning course can be a great starting point for new managers or those that just want to enhance their performance management skills. The course acts as a great introduction to the subject and covers the key concepts and theories around establishing and maintaining performance management. Modules include:

- Definition and Benefits - Successful Performance Management Planning
- Setting Goals, Objectives and Targets - Implementation
- Motivation - Evaluation, Monitoring, Feedback and Coaching

There are many tools and approaches to managing projects, from a simple ‘to do’ list, to complex methodologies. This course covers the basic principles of project management and covers some of the tools and techniques you can employ to improve your project management skills. Modules include:

- Introducing Project Management - Terminology and Project Lifestyle
- Identifying Needs, Project Aims and Objectives - Project Aims, Objectives and Initiation
- Gantt Charts, Budgets, Risks and Issues - Monitoring Change, Stakeholders and Terminology

At the end of this online Introduction to Risk Assessment E-Learning course, candidates will have an understanding of what a risk assessment is and how to complete one. To achieve this, the course will define important terms, provide some basic background information to explain how important risk assessments are and discuss some of the legislation that applies. The course will then go on to provide practical advice on how to identify hazards and analyse risk before finishing off by explaining the responsibilities of both employers and employees with regards to risk assessment.

This Sales Skills E-Learning course is aimed at all business employees with sales or negotiation responsibilities giving them an understanding around Sales Skills and an overview of the basic rules for sales people, along with the right mindset, self-assessment and the goals you’ll need in the short, medium and long term. Modules include:

- Basic Rules for Sales People - Cold Calling
- Face-to-Face Meetings - Rapport Building
- Sales Presentations - Results Selling
- Handling Negotiations - Dealing With Objections
- Closing the Sale

This course will introduce you to some of the statistics relating to slips, trips and falls and dispel some of the myths surrounding them. It also touches on the law as it relates to slips, trips and falls and contains real examples of where things have gone wrong and some practical steps that could have been taken to prevent these incidents. Modules include:

- Serious Facts and the Law - Slip Hazards: Causes and Controls
- Trip Hazards: Causes and Controls - Management Issues

This course is designed to assist people in business to understand how social media techniques can
be used as an effective business marketing tool. The object is to provide sufficient information to
enable you to develop a social media strategy for a business and implement that strategy personally
or through the informed engagement of third party specialists. Modules include:

- What is Social Media - Intro to POST Methodology
- Website & Microsites - Facebook
- LinkedIn - Twitter
- Blogging - Video
- Bringing it all together - Is Social Media Worth it

Stress is a real problem for both organisations and their employees. It accounts for a significant proportion of work related illness each year. Being aware of the signs of stress, some of the triggers and how to manage them can make a real difference to your wellbeing and that of people around you. This course will cover an introduction to stress and why it's a problem, some of the causes of stress and some ways to minimise the risk of stress. Modules include:

- What is Stress and Why is it a Problem - The Causes and Symptoms of Stress
- The Law on Stress and its Contravention - Minimising the Risk of Stress

More often than not, the people who excel in their job, or are high achievers manage their time effectively, in a way that makes them work in a more efficient manner. This course has been designed to ensure you have the techniques to improve your efficiency, output and ability to function more effectively - whether in your ordinary day or when deadlines loom and the pressure is building. Modules include:

- Key Terms and the Benefits of Time Management - The 6 Laws of Time Management
- Time Stealers and Interruptions - Time Saving Methods
- Monkey Management - Meetings and Summing up

This Twitter for Business E-Learning course is a great induction course in relation to using Twitter for your Business needs as it covers a wide range of topics in some detail.

Using Twitter successfully requires a significant commitment of time – being active is key to your success. It’s all about the image you create, and the best‐viewed companies are the responsive ones. Twitter is a real‐time information sharing network where users can share messages, news, images, opinions and links via short bursts of information called ‘tweets’ – these tweets have a character limit of 140 including spaces, which may sound very short but you might be surprised at how much you can get into a little space and how much influence that can have.

Even though Twitter is a fairly simple service, it’s still important to thoroughly understand its mechanics.

This Online Working at Height awareness E-Learning course covers topics including the dangers of working at height, the regulations, the hierarchy of controls, assessing risk and much more. It’s vital to understand all this because working at height can be extremely dangerous. Modules Include:

- Introducing Work at Height - The Dangers of Work at Height
- The Work at Height Regulations - Summary of Duty Holder’s Responsibilities
- Employer’s Responsibilities - The Hierarchy of Control
- Avoiding Work at Height Wherever Possible - Prevent Risk of Falls
- Minimise Consequences - The Risk Assessment

This course will cover the legislation associated with working in confined spaces. What constitutes a confined space, the potential hazards, safe operating procedures, emergency procedures and rescue. Important note: This is an awareness course only, designed for people who need to be aware of the hazards and risks of confined space working but are not required to enter a confined space. If you are required to perform any work activity in, or in the proximity of, a confined space then you will also need to have an 'approved' standard of practical training at the 'appropriate' level.

The Online Working Safely E-Learning Course covers a wide range of topics including fire safety, asbestos awareness, working at height, COSHH, PPE and electricity. It also covers methods for improving safety performance and methods of protecting the environment. Modules include:

- Introducing Working Safely - Defining Hazard and Risk
- Identifying Common Hazards - Improving Safety Performance
- Protecting the Environment - Final Assessment
- Hazard Perception

At the end of this course you will have an understanding of health and safety legislation and you'll be able to list common causes of accidents. You'll also be able to understand good practice in relation to electricity and describe the use of safe manual handling techniques as well as be able to describe good practice associated with COSHH regulations, be able to describe your action in the event of a fire and also you will know how to deal with an accident. Modules include:

- What Is Health and Safety? - Case Studies
- Corporate Manslaughter - Accidents
- Fire, Electricity, DSE and Manual Handling - Emergencies, CoSHH, PPE and Stress